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Browse answers to the most common questions about setting up and using Hala AI.
Hala AI is a voice and text agent platform that automates real customer conversations — including inbound calls, outbound calls, appointment booking, and support. You configure your agent with your business context, scripts, and integrations, and it handles conversations automatically, 24/7.
After signing up, you can launch a working agent in minutes. Set up your agent's purpose, configure your script and tone, connect your phone number, and go live. You can iterate on scripts and routing as you learn from real calls.
No. The setup is designed to be no-code. You define your agent's behaviour through a guided configuration process. Technical integrations (CRM, calendar, webhooks) are optional and available when you need them.
Yes. You can run test calls internally before enabling the agent for live traffic. This lets you hear exactly how your agent sounds and make adjustments to tone, phrasing, and logic.